Refund policy

Product Return Policy

Mariners Learning System™ has very rarely ever had an issue of product returns. Our online tours and product reviews do a thorough job of presenting the content and quality of our products. However, it is corporate policy that we establish and publish a written procedure which will be followed:

• If a defective product is reported within two weeks of receipt, it will be replaced at no expense to the customer. After this two-week period, any replacement items will be provided at the customer's expense.
• Products other than our online courses or software can be returned within 30 days of the purchase date, provided that they are in the "original packaging and resalable condition." Individuals are responsible for the shipping cost of the returned material.
• Prior to returning any product, you must contact Mariners Learning System™ to request a Return Authorization Number (RA). If an RA has not been issued, returns will NOT be accepted by our shipping and receiving department, and the package will be returned to the customer at their expense.
• Individual online courses, software products, and site licenses purchased can be returned within 30 days of the purchase date PRIOR to course activation or the beginning of the course. Due to the proprietary nature of these materials, once the product has been activated or the course has begun, there are NO returns or refunds allowed, regardless of the purchase date.

Refunds

• If a customer cancels an order before the product is shipped, a full credit will be issued to the account.
• For a refund request to be processed, confirmation that an RA number has been issued and that the returned product(s) have been received in "original packaging and resalable condition" is required. If the product(s) are returned without an RA authorization number or are not in the "original packaging and resalable condition," a refund WILL NOT be issued, and the product will be returned to the customer at their expense.
• Refunds minus shipping fees will be posted within 2 business days of MLS confirming that the above conditions have been met.
• If an online course or software is purchased at a boat show or other special event, the terms and conditions defined in the signed registration agreement supersede the above refund policy.
• The American Hero Fund discount is only available at the time of purchase. It cannot be retroactively applied after a purchase.

Last Updated: 03-14-2025